Thank you for shopping at baby gooroo. Due to the delicate nature of our products, we do not accept returns. We go to great lengths to ensure that the items you purchase are in perfect condition when they arrive. Experience has taught us that this is seldom the case when items are returned to us. We appreciate your understanding. Should you have any questions or concerns, we can be reached at (770) 913-9332 or firstname.lastname@example.org.